SHIPPING POLICY - FuzzRoost
Last updated: October 28, 2026

At FuzzRoost, we want your pet's favorite essentials to reach you as smoothly as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

1. Order Processing
Orders are processed automatically once your payment has been confirmed. You will receive an order confirmation after placing your order. If additional processing time is required, we will communicate any important updates where possible.

2. Delivery Time
Estimated delivery time is 5 to 8 days. Delivery times are estimates, not guarantees, and may vary depending on your location, carrier availability, weather conditions, and other factors outside our control.

3. Shipping Costs
United States: Standard shipping is a flat $5 per order. Shipping is FREE on US orders over $50, calculated on your subtotal after discounts. International (Australia, Austria, Canada, Germany, Italy, Mexico, New Zealand, Pakistan): a flat $10 per order. The free-shipping-over-$50 offer applies to US orders only under our current rates.
Shipping charges are calculated and displayed at checkout before you complete your purchase.

4. Carriers and Fulfillment
Orders in the United States are fulfilled through Amazon. Other shipping partners may be used depending on the destination and the shipping options offered at checkout. When tracking is available, we will send your tracking details to the email address provided at checkout once your order has shipped. Please allow time for tracking information to become active after the carrier receives your package.

5. Incorrect Shipping Addresses
Please review your shipping address carefully before submitting your order. If you notice an error, contact us as soon as possible at myventurehub30@gmail.com.
We cannot guarantee that an address can be changed after an order has been processed or shipped. Additional charges or delivery delays may occur if a shipment needs to be redirected. If a package is returned to us because of an incorrect or incomplete address, failed delivery attempts, or refusal by the recipient, it will be treated as a customer-initiated return, and the original shipping charge is non-refundable. Reshipment requires payment of new shipping fees.

6. Delayed or Missing Packages
If your order has not arrived within the estimated delivery window, first check your tracking information. If the package remains delayed or the tracking information has not been updated, contact us for assistance.
We will work with the shipping carrier where appropriate to help investigate the issue. Delivery delays may occur because of carrier disruptions, customs inspections, severe weather, or other circumstances beyond our reasonable control.

7. Lost, Damaged, or Incorrect Orders
If your package appears to be lost, arrives damaged, or contains the wrong item, please contact us at myventurehub30@gmail.com.
Please include your order number and photographs of any visible damage or incorrect items, if applicable. We will review the issue and explain the available next steps. If the error is ours, we will cover the return shipping or provide a replacement or refund, as appropriate.

8. Multiple Shipments
Some orders may arrive in separate packages if products are shipped from different fulfillment locations or become available at different times. If your order is split into multiple shipments, tracking details may be provided separately where available.

9. International Shipping and Customs
We currently ship to the United States, Australia, Austria, Canada, Germany, Italy, Mexico, New Zealand, and Pakistan.
International shipping availability depends on the destinations and shipping options offered at checkout.
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer's responsibility. Customs procedures may also affect delivery times.

10. Contact Us
If you have questions about shipping or delivery, please contact FuzzRoost:
- Email: myventurehub30@gmail.com