Frequently Asked Questions

Choose your favorite products, add them to your cart, and follow the checkout steps to complete your purchase.

Available payment methods will be displayed at checkout. Please review the options available for your order before completing payment.

Contact us as soon as possible if you need to change or cancel an order. Changes may not be possible once processing or shipping has started.

Check the email address you provided during checkout for your order confirmation. If you cannot find it, check your spam or junk folder.

Delivery takes 5-8 business days.

Shipping is $5 per order in the United States and $10 per order internationally. Shipping is FREE on US orders over $50.

Your tracking details will be emailed to you when your order ships.

Yes. We currently ship to the United States, Australia, Austria, Canada, Germany, Italy, Mexico, New Zealand, and Pakistan. International shipping is a flat $10 per order.

Returns are subject to our Return and Refund Policy. Please review the policy and contact us for instructions before sending an item back.

Contact our support team with your order number and the reason for your request. Approved refunds are handled according to our Return and Refund Policy.

Please contact us with your order number and clear photos of the damaged item and packaging. We will review your request and explain the next steps under our store policy.

Check the size guide on the individual product page and measure your pet before ordering. If you need help selecting a size, contact our team.

Product suitability varies by item, pet size, age, and behavior. Read the product description and safety instructions before use.

Choose toys suitable for your pet's size and chewing habits. Supervise play, inspect toys regularly, and remove any item that becomes damaged.

Follow the cleaning instructions provided on the individual product page or packaging. Not every product is suitable for a dishwasher or machine washing.